FREQUENTLY ASKED QUESTIONS

So that you can make your decision in peace, we grant an extended right of cancellation of 30 days for orders in our online shop. Our Customer Happiness Team will be happy to provide you with the documents for free returns. Once your return has been received, you will be refunded according to the payment method you used. You can reach the Customer Happiness Team via the contact form Further information on the right of cancellation

We make every effort to pack your order in break-proof packaging and check the quality carefully. Nevertheless, it can unfortunately happen that you receive a damaged item. In this case, please contact our Customer Happiness team with a photo and a short message: Contact form You will receive prompt feedback. In many cases, it is not necessary to return defective items.

To redeem your voucher, please log in to your My Club account and enter your voucher code in the shopping basket. Did you make a mistake when entering the code? Did you enter a space before or after the code? Have the redemption conditions been observed? You will find these at the end of your voucher. Some vouchers require a minimum order value or cannot be combined with other discount promotions and therefore cannot be used on already reduced items. Would you like to redeem a gift card? Please select the option "I have a gift card" and enter your code there. Have you followed these points and still can't redeem your voucher? Our Customer Happiness Team will be happy to help you. You can reach us here. So that we can help you directly, please send us a copy of your voucher, your shopping basket and the error message.