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Villeroy & Boch service
We are here for you
Any questions? Special request
We’re here to help
Our premium Customer Service is available to support you with professional advice and individual assistance – personal, reliable and with attention to detail. From product queries to orders, returns or special requests: you can count on us to deal with all issues relating to your purchase. To get in touch with us quickly, you can use the chat feature on our website.
Service you can rely on
Is your chosen item not available?
No problem — simply click on the heart icon in the shopping basket to save it to your wish list. We will notify you as soon as the item becomes available again. Don’t want to wait? Check stock at a local store and reserve your item for collection. You can find detailed information under our FAQS Click & Collect.
Availability service
If you register your porcelain series with us, our pattern availability service will notify you of any discontinuation up to 12 months in advance. This will give you enough time to stock up on your favourite pieces or complete your set.